customer service & administration
Administration
Effective Administration is fundamental to the operation of all organisations regardless of sector or size. BC Consultants are able to offer a range of training solutions that will develop your staff to appropriate levels of knowledge and expertise.
Our Team of experienced Assessors are able to advise and deliver the appropriate option, whether this be a Scottish Vocational Qualification (SVQ) or a Short Course.
Certified Administration Qualifications involve the study of some mandatory units, plus the opportunity to choose from a wide range of optional units to suit the individual's particular needs. Guidance is offered to businesses and individuals to ensure that the skills development is achieved within an agreed timetable of study in line with the needs of the business.
Certified courses include SVQ in Administration levels 2 & 3 plus the MA in Administration.
Customer Services
All organisations aspire for their staff to continually deliver the very highest standards of customer service as a fundamental part of their business competitiveness.
This can only be achieved through development of staff across a widening area of the business activities, to be made aware of new techniques, developments, and communication of best practice. BC Consultants are able to assist businesses to achieve this goal through provision of a wide range of training solutions, through which organisations can encourage their staff to develop, maintain and continually improve the competencies needed.
Our delivery includes both certified qualifications - such as Scottish Vocational Qualifications (SVQ) in Customer Services Level 2 and Level 3 - in addition to a wide range of short courses and tailored solutions across areas such as Teambuilding, Communications, etc. (see options below)
These Training solutions can be delivered as tutor led workshops or in a 'blended learning' package with our Team of experienced tutors supporting training through your own in house learning centres. Advice and guidance as to the most appropriate course of learning is available from our Team of highly qualified and experienced personnel, who work in conjunction with other related Teams - such as IT & Management - to ensure delivery of the right solution for your business.
Welcome Host
Who is Welcome Host suitable for?
All those who work in the tourism industry and related sectors - Visitor Attractions, Catering and Accommodation, Travel and Transport, Leisure and Entertainment - who wish to develop their customer services to a nationally recognised Industry Standard.
What does the course cover?
- Improving Communications / How to Communicate
- Getting to Know your Customer
- Meeting Customer Expectations / Providing Excellent Service
- Handling Complaints Effectively
- Knowledge of Scottish Tourism and Providing Information to the Customer
Insights
Who is Insights training suitable for?
Everyone who believes that a better understanding of themselves and others brings benefits to both internal and external customers and their businesses.
What does the course cover?
A colourful analysis of personality encompassing:
- developing understanding of self and recognising strengths and weaknesses
- considering how others see you
- taking account of the behaviour of others and adapting your approach accordingly
- using knowledge of different personality types to improve communication in everyday life
Welcome Host - Retail
Who is Welcome Host - Retail suitable for?
All those who work in the retail industry, including both experienced staff and new staff. Welcome Host Retail is relevant for all those who are in direct contact with the customer.
What does the course cover?
- Improving Communications
- How to Communicate
- Getting to Know your Customers
- Meeting Customer Expectations / Providing Excellent Service
- Handling Complaints Effectively
- Increasing Job Satisfaction
View currently available courses