customer service & business administration
Customer Services
All organisations aspire for their staff to continually deliver the very highest standards of customer service as a fundamental part of their business competitiveness.
This can only be achieved through development of staff across a widening area of the business activities, to be made aware of new techniques, developments, and communication of best practice. BC Consultants are able to assist businesses to achieve this goal through provision of a wide range of training solutions, through which organisations can encourage their staff to develop, maintain and continually improve the competencies needed.
Our delivery includes both certificated qualifications - such as Scottish Vocational Qualifications (SVQ) in Customer Service Level 2 and Level 3 - MA in Customer Service in addition to a wide range of short courses and tailored solutions across areas such as Teambuilding, Communications, etc.
These Training solutions can be delivered as tutor led workshops or in a 'blended learning' package with our team of experienced tutors supporting training through your own in house learning centres. Advice and guidance as to the most appropriate course of learning is available from our team of highly qualified and experienced personnel, who work in conjunction with other related teams - such as IT & Management - to ensure delivery of the right solution for your business.
Business Administration
Effective Administration is fundamental to the operation of all organisations regardless of sector or size. BC Consultants are able to offer a range of training solutions that will develop your staff to appropriate levels of knowledge and expertise.
Our Team of experienced Assessors are able to advise and deliver the appropriate option, whether this be a Scottish Vocational Qualification (SVQ) or a Short Course.
Certificated Administration Qualifications involve the study of some mandatory units, plus the opportunity to choose from a wide range of optional units to suit the individual's and company's particular needs. Guidance is offered to businesses and individuals to ensure that the skills development is achieved within an agreed timetable of study in line with the needs of the business.
Certificated courses include SVQ in Business and Administration levels 2 & 3 plus the MA in Business and Administration.